Does Appreciation Actually Work?
Dealing with Difficult People
Any fool can criticize, condemn, and complain, but it takes character and self-control to be understanding and forgiving (Carnegie, 1936).
To make things even more complex, difficult people don’t just confine themselves to our personal lives. They seem to be all over the place. Considering the fact that we spend a vast majority of our waking hours at work, there is a really big chance we’re going to run into a difficult person soon.
I know there’s a lot written on this already, but what I’m in search of is… hearing about how you do it. Any tips or words of advice?
Until I hear back from you, I wanted to offer my two cents worth.
There is one common element that we all share as human beings: the desire to be appreciated.
When we’re on to them, they can be pretty easy to navigate. Subscribe to their need to be appreciated and we’re half way there J
- Find something positive about them. Focus on it (but be genuine). It will force your mind to see the positives.
- Be respectful, even if they aren’t
- Always use affirmative words. Avoid anything with a ‘no’ associated. We can say ‘no’ without ever using that word
I know, it can be tough trying to deal with a difficult person who is more than just a crab (aka a crabby person, not the shellfish).
Click here to read more about how being appreciated might hold the ticket.