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Monthly Archives: December 2016

Leadership: (the concept) Likened to an Affair?

Leadership: Akin to an Affair?  … the legitimate type of affair. I don’t mean one of infidelity. People are given a lot of credit when they dedicate themselves to something or really hard or challenging. The same applies in our workplace. But then there’s this myth that we’re supposed to leave it at the door. When […]

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The Happy Gene

The Happy Gene: Happiness Can be a Prelude toward Success Anybody here enjoy people watching? I sure do 🙂 To see how people act, react, behave, and treat others so interesting! I know there are plenty of people who chalk this up to fluff. However, as a practitioner and social scientist, I also know there […]

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Let This Season Be the Time for Transformation

Extending the Happiest of Holidays this Year!  Let This Season Be the Time for Transformation Nobody cares how much you know until they know how much you care ~Theodore Roosevelt Appreciation, gratitude, and celebrations can come across as obligatory during the holidays. When our people know that we genuinely care about them, it isn’t ‘saved’ […]

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When We Owe a Customer an Apology: Seventy-seven Percent is Worth the Effort!

When We Owe a Customer an ApologyBest Practices Sometimes we mess up. Many, if not most of us have had to help an employee navigate the art of apologizing to a customer. It’s not fun. It’s even less fun when we really haven’t done much wrong, but the customer simply isn’t happy. How we deal […]

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Are You Communicating Effectively as You Think You Are?

Are You Communicating As Well as You Intend? I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant ~Robert McCloskey The speaker at a conference I attended not too long ago quoted this. Isn’t it good!? I know, […]

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Tips for Creating a Culture of Coaching

It’s Never Too Late: Adopting a Culture of Coaching in Your Workplace It isn’t uncommon for managers and leaders use coaching as a means to help under-performing staff members. As a result, many people associate coaching as a stigma – or even a scarlet letter that identifies them as needing additional support. Why not create […]

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Why Our Attitude Can Be the Deciding Factor

Attitude & Leadership Many of life’s failures are people who did not realize how close they were to success when they gave up. ~Thomas Edison Did you know that the difference lies in our attitude? We all have tripped somewhere along the way. After all, personal failures start at the earliest of ages. What’s more […]

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Brainstorming & The Strategic Planning Process

Brainstorming: Such a Simple & Effective Tool Organizing and preparing for any strategic change effort requires a whole lot of planning. When we have prepared a clear and concise plan, we are far better prepared for the execution stage. Sometimes an organization’s lead teams become so used to continuous improvement efforts that they forget about some […]

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Tension Breeds Tension, With a Twenty-Six Hour Half Life!

Tension: It Doesn’t Just Go Away We are Left with a Twenty-Six Hour Half Life! Stress management is learning how to deal with stress, not necessarily reducing it. …and we live in a world where stress is a constant. Our physiological response impacts us in all sorts of ways. We know that. Most of us […]

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Easy Tool for Leaders: Smiling

Smiling: The Easiest Tool Leaders Can Use to Boost … Anything I realize some cultures consider smiling a sign of weakness. In the utmost respect, I’m focusing on the western cultures when reflecting on the impact a smile has. As leaders, every move we make is noticed. We are being modeled. How we ‘show up’ […]

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Checkpoint: Strategic Planning Steps

  Reviewing the Steps in a Change Effort Plan Managing and executing any change effort can be stressful. Yet, we are well aware of the importance of continuous improvement. With a solid organizational culture, we’re more likely to get our lead team on board –  and truly involved. The more committed they are to the […]

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When Ordinary People Are Extraordinary Employees

We Have Extraordinary Employees: Otherwise Viewed as Ordinary People  ‘I have yet to find the man, however exalted his station, who did not do better work and put forth greater effort under a spirit of approval than under a spirit of criticism.’ ~Charles Schwab Many organizations have some type of recognition system for top performers […]

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The Power of Your Leadership: What to do When Things Get Bruised

The Power of You Carry as Their Leader….  It’s amazing to realize the influence you carry as a leader. The way things play out in the workplace is a mirror to your leadership. It’s even more interesting to know the power of your leadership filtrates through the layers of hierarchy so much so that the […]

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Business Process Improvement: A Consistent Effort

  Consistent Business Process Improvement As leaders, we know that part of staying competitive is making sure our strategies meet or exceed customer’s needs. Some organizations take heed when they realize something is off kilter and some do genuinely try to be more proactive than waiting until something seems awry. I’ve noticed that most of […]

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The Other ‘F’ Word & When to Use it at Work

….the Other ‘F’ Word No doubt, as leaders, we deal with some pretty tough stuff on a regular basis. It’s par for the course. As a matter of fact, some of my clients (once they become comfortable enough to let their guard down) may slip and use the ‘f’ word a time or two. Sometimes […]

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Family-owned Small Businesses: Improving the Culture

Family-owned Small Businesses              …. and Organizational Cultures With small businesses flooding the American landscape, we have lots of family owned and operated small businesses. Whether it’s a business that was started years ago and passed on to the next generation or a start-up that originated in the back garage […]

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Gut Instincts & Business Decisions

Gut Instincts, Intuition….   … and Business Decisions? You know that feeling that something just feels right. You can’t quite put your finger on it, but your gut says to go with it. This is something we’ve all felt. It’s oftentimes at the core of many personal decisions we make. When we’re deciding on which house […]

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Where’s the Disconnect? When Communication Issues Point Back to Us

Wonder About a Disconnect?  When Those Communication Issues … ……Can Be Pointed Back to Us Some people seem be really good communicators. Ever notice those people who seem to naturally be able to figure out the right thing to say? Then there are those people who can so easily spark up a conversation about the most […]

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